Deliveries will be charged for at a rate according to our destination tariff.
Our standard delivery service is a door-to-door service. Should you require something more specific, please inform us prior to delivery.
Whilst every effort is made to meet estimated delivery dates, we cannot be held responsible for circumstances beyond our control.
Delays do not give the customer the right to cancel the order or refuse goods.
Micucci Interiors cannot be held responsible for any damages made during the transit.
All items have to be checked on collection and damages reported to us in writing within 24 hrs from the moment the order has been signed for.
Under no circumstances will claims be considered beyond this time.
It is our strong preference that the customer is available to sign for the goods received. In the event that the customer elects a third party to sign on their behalf, it is the responsibility of that customer to ensure the third party has fully understood our Delivery Policy.
Our return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an original receipt or proof of purchase.
There are certain situations where the refunds will not be granted:
* Goods with obvious signs of use
* Goods that have been opened
* Goods not in their original condition, damaged or returned with missing parts for reasons not due to our error
* Goods that are returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically issued to your original method of payment, within 7 – 10 working days.
Late or missing refunds
If you haven’t received a refund, please check your bank statement first.
Then contact your bank, as there is often some processing time before the refund appears on your bank statement.
If you’ve done all of this, but you still have not received your refund, please contact us at [email protected]
Only regular priced items may be returned. Sale items cannot be returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you with further instructions.
To return your product, you should send us an email at [email protected] and we will provide you with further instructions.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the delivery charge will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are delivering an item over £50.00 value, you should consider using a recorded delivery service and purchasing insurance. We don’t guarantee that we will receive your returned item.
Made-to-order pieces cannot be returned.