Delivery & Return Policy

DELIVERY POLICY

Deliveries will be charged for at a rate according to our destination tariff.

Our standard delivery service is a door-to-door service. Should you require something more specific, please inform us prior to delivery.

Whilst every effort is made to meet estimated delivery dates, we cannot be held responsible for circumstances beyond our control.

Delays do not give the customer the right to cancel the order or refuse goods.

Micucci Interiors cannot be held responsible for any damages made during the transit.

All items have to be checked on collection and damages reported to us in writing within 24 hrs from the moment the order has been signed for.

Under no circumstances will claims be considered beyond this time.

It is our strong preference that the customer is available to sign for the goods received. In the event that the customer elects a third party to sign on their behalf, it is the responsibility of that customer to ensure the third party has fully understood our Delivery Policy.

RETURN POLICY

Our return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an original receipt or proof of purchase.

There are certain situations where the refunds will not be granted:
* Goods with obvious signs of use
* Goods that has been opened
* Goods not in its original condition, damaged or returned with missing parts for reasons not due to our error
* Goods that are returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@micucci.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@micucci.co.uk and we will provide you with further instructions.

Returns
To return your product, you should send us an email at contact@micucci.co.uk and we will provide you with further instructions.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are delivering an item over £75.00 value, you should consider using a recorded delivery service and purchasing an insurance. We don’t guarantee that we will receive your returned item.